Privacy policy

Last updated: November 10, 2026

Nukaba Boutique operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nukaba Boutique is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

TERMS AND CONDITIONS OF SALE, PAYMENT POLICY AND PRIVACY NOTICE

Website: www.nukaba.com
Merchant: Nukaba Ltd
Governing Jurisdiction: Republic of Mauritius
Effective Date: 10 November 2026

1. GENERAL PROVISIONS

1.1. These Terms and Conditions govern access to and use of the website www.nukaba.com (hereinafter referred to as the "Website"), together with all purchases, payments and transactions conducted through the Website by customers of Nukaba Ltd (hereinafter referred to as the "Company", "Nukaba", "we", "us" or "our").

1.2. By accessing the Website, registering an account or placing an order, the customer (hereinafter referred to as the "Customer" or "you") acknowledges having read and understood these Terms and Conditions and agrees to be bound by them, subject to applicable law.

1.3. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Mauritius, including, where applicable, the Electronic Transactions Act 2000, the Consumer Protection (Price and Supplies Control) Act 1998, the Data Protection Act 2017 and the applicable provisions of the Mauritian Civil Code, each as amended.

1.4. Nothing contained herein shall exclude, restrict or otherwise prejudice any statutory right or remedy afforded to a Customer under mandatory provisions of Mauritian law.

2. USER ELIGIBILITY AND OBLIGATIONS

2.1. Customers placing orders through the Website shall be at least eighteen (18) years of age or shall otherwise possess the legal capacity required to enter into a binding contract under applicable law.

2.2. The Customer undertakes to provide accurate, complete and current information, including their full name, billing and delivery addresses, contact information and payment details.

2.3. The Customer shall not use the Website for any fraudulent, unlawful, misleading or unauthorised purpose.

2.4. Where a Customer account is created, the Customer shall be responsible for maintaining the confidentiality of their login credentials and shall promptly notify the Company of any suspected unauthorised access.

2.5. Nukaba Ltd reserves the right to suspend or restrict access to the Website where reasonably necessary to prevent fraud, protect the security of the Website or address a material breach of these Terms and Conditions, subject to applicable law.

3. PURCHASES AND ORDER ACCEPTANCE

3.1. All orders placed through the Website shall be subject to product availability, successful payment authorisation, verification of order information and acceptance by Nukaba Ltd.

3.2. Submission of an order shall constitute an offer by the Customer to purchase the selected products under these Terms and Conditions.

3.3. An automated acknowledgement of receipt shall not, by itself, constitute final acceptance of an order. Acceptance shall occur when the Company expressly confirms acceptance or dispatches the order, whichever occurs first.

3.4. The Company reserves the right to reject or cancel an order on reasonable grounds, including but not limited to:

  • Unavailability of ordered products;

  • Failure or refusal of payment authorisation;

  • Suspected fraudulent or unauthorised transactions;

  • Material errors in product descriptions or pricing;

  • Inaccurate or incomplete information preventing fulfilment;

  • Circumstances rendering fulfilment unlawful or impossible.

3.5. Where an order is cancelled by Nukaba Ltd after payment has been received, the Company shall initiate a refund of the amount paid for the cancelled products, together with any applicable delivery charges attributable to the cancelled order, subject to applicable law.

3.6. The Company reserves the right to refuse orders placed for unauthorised commercial resale or wholesale purposes where such restrictions have been communicated to the Customer before purchase.

4. PRODUCT PRICES AND CURRENCY

4.1. All product prices displayed on the Website shall be denominated in Mauritian Rupees (MUR/Rs), unless expressly indicated otherwise.

4.2. The total amount payable, including applicable delivery charges and any taxes or fees charged by Nukaba Ltd, shall be disclosed to the Customer before final confirmation of payment.

4.3. Nukaba Ltd reserves the right to amend product prices prospectively, provided that such amendments shall not affect orders already accepted by the Company, except as otherwise permitted by law.

4.4. In the event of a manifest pricing error, the Company may notify the Customer and offer the option of confirming the order at the corrected price or cancelling the order with a refund of any amount already paid.

4.5. Where a payment involves currency conversion, the exchange rate and any applicable foreign transaction charges may be determined by the Customer's issuing bank or payment service provider. Nukaba Ltd shall not be responsible for charges independently imposed by such institutions, except where liability arises under applicable law.

5. PAYMENT TERMS AND CONDITIONS

5.1. Payments made through the Website shall be processed through the payment methods and third-party payment service providers made available at checkout.

5.2. By submitting payment information and confirming a transaction, the Customer authorises the relevant payment service provider and participating financial institutions to process the payment for the amount displayed at checkout.

5.3. All payments shall be subject to authorisation, verification and acceptance by the relevant payment service provider, issuing bank or financial institution.

5.4. Nukaba Ltd shall not be obliged to dispatch an order until the relevant payment has been successfully authorised and confirmed, except where an alternative payment arrangement has expressly been accepted by the Company.

5.5. Where payment is declined, reversed or remains unconfirmed, the Company may suspend fulfilment or cancel the relevant order after reasonable verification.

5.6. The Customer warrants that they are legally entitled to use the selected payment method and that the payment information provided is accurate and authorised.

5.7. Nukaba Ltd reserves the right to request reasonable additional verification of a transaction where necessary to prevent fraud, identity theft, payment disputes or other unauthorised activities.

5.8. Payments processed through third-party payment gateways may also be subject to the terms, conditions and security requirements of the relevant payment service provider, provided that such terms do not unlawfully restrict the Customer's rights against Nukaba Ltd.

6. PAYMENT SECURITY AND THIRD-PARTY PROCESSING

6.1. Nukaba Ltd shall take reasonable technical and organisational measures to safeguard Customer information and to maintain the security of transactions conducted through the Website.

6.2. Electronic payment transactions may be transmitted to and processed by duly appointed third-party payment service providers, acquiring banks or other authorised financial institutions.

6.3. Payment card information shall be handled in accordance with applicable data protection obligations and relevant payment industry security requirements.

6.4. Nukaba Ltd shall not intentionally retain complete payment card credentials, including card verification values (CVV/CVC), unless such processing and retention are expressly permitted under applicable law and relevant payment security standards.

6.5. The Company shall not be responsible for an interruption or technical failure attributable exclusively to an independent third-party payment provider where the Company has complied with its own applicable legal and contractual obligations. Nothing in this clause shall exclude liability that cannot lawfully be excluded.

6.6. In the event of a suspected unauthorised payment, the Customer should promptly notify their issuing bank or payment service provider and contact Nukaba Ltd so that the matter may be investigated.

7. ORDER PROCESSING AND FULFILMENT

7.1. Following confirmation and acceptance of payment, Nukaba Ltd shall endeavour to process orders within twenty-four (24) hours on working days.

7.2. The above processing period constitutes an operational target and shall not be construed as a guarantee of delivery within twenty-four (24) hours.

7.3. Processing times may be affected by public holidays, payment verification, incomplete Customer information, product availability or circumstances beyond the Company's reasonable control.

7.4. Any material delay affecting fulfilment shall be communicated to the Customer within a reasonable period.

7.5. Delivery methods, charges and estimated delivery periods shall be communicated at checkout or in the Company's applicable Delivery Policy.

8. ORDER CANCELLATIONS AND REFUNDS

8.1. Nukaba Ltd may cancel an accepted order where fulfilment is prevented by product unavailability, a material transactional error, suspected fraud or other legitimate circumstances permitted under applicable law.

8.2. Where the Company cancels an order after receiving payment, it shall initiate the applicable refund within four (4) to five (5) working days following confirmation of cancellation, unless a shorter period is required by law.

8.3. Refunds shall ordinarily be processed through the original payment method used by the Customer, subject to the technical capabilities and requirements of the relevant payment service provider.

8.4. The time required for refunded funds to appear in the Customer's account may vary depending on the issuing bank, card network, payment gateway or other financial institution.

8.5. The Company shall not be responsible for additional banking processing delays beyond its reasonable control, provided that it has duly initiated the refund and complied with applicable legal obligations.

8.6. Where a refund through the original payment method is technically unavailable, an alternative lawful refund arrangement may be agreed upon with the Customer, subject to reasonable identity and payment verification.

8.7. Customer-requested cancellations, returns and exchanges shall be governed by the Company's applicable Returns and Exchanges Policy, without prejudice to any mandatory statutory rights.

8.8. Nothing in this Policy shall prevent a Customer from pursuing a remedy available under applicable consumer protection legislation or other mandatory provisions of Mauritian law.

9. PAYMENT DISPUTES AND CHARGEBACKS

9.1. Customers who identify an incorrect, duplicate or unauthorised transaction are encouraged to contact Nukaba Ltd promptly to facilitate an investigation and resolution.

9.2. The Company reserves the right to investigate disputed transactions and to provide relevant transaction records, order confirmations, delivery evidence and related information to the payment service provider or financial institution concerned, insofar as permitted by applicable law.

9.3. Any chargeback or payment reversal shall be assessed in accordance with the applicable payment network rules, the contractual requirements of the relevant financial institution and Mauritian law.

9.4. The Company may take reasonable and lawful measures in response to suspected fraudulent chargebacks or deliberate payment abuse.

9.5. Nothing herein shall restrict the Customer's right to raise a legitimate payment dispute or exercise any remedy available under applicable law.

10. PERSONAL DATA COLLECTION AND PROCESSING

10.1. Nukaba Ltd recognises its obligations under the Data Protection Act 2017 and shall process personal data lawfully, fairly and transparently.

10.2. In connection with the operation of the Website and the fulfilment of orders, the Company may collect and process the following categories of personal data:

  • Identification and contact information;

  • Billing and delivery information;

  • Customer account information;

  • Order history and transaction records;

  • Payment confirmations and limited payment-related information;

  • Customer communications and support requests;

  • Device identifiers, IP addresses and Website usage information.

10.3. Personal data shall be processed only where an appropriate lawful basis exists, including where processing is necessary for the performance of a contract, compliance with a legal obligation, legitimate interests recognised under applicable law or consent where required.

10.4. The Company may process personal data for the purposes of:

a. Processing and fulfilling orders;

b. Facilitating payments and refunds;

c. Providing customer support;

d. Maintaining the security and functionality of the Website;

e. Preventing fraud and unauthorised transactions;

f. Complying with accounting, taxation and other legal obligations;

g. Communicating marketing and promotional information where a valid lawful basis exists.

10.5. Customers shall have the rights afforded to them under the Data Protection Act 2017, subject to applicable statutory conditions and exceptions, including rights relating to access, rectification, erasure, restriction, objection and data portability, where applicable.

11. DISCLOSURE OF PERSONAL DATA

11.1. Nukaba Ltd may disclose relevant personal data to third parties where reasonably necessary for legitimate and lawful business purposes, including:

a. Shopify and other Website hosting or technology service providers;

b. Payment gateways, acquiring banks and payment processing institutions;

c. Delivery, logistics and fulfilment providers;

d. Customer support and information technology service providers;

e. Professional advisers, auditors and other authorised service providers;

f. Competent public authorities where disclosure is required or permitted by law.

11.2. The Company shall seek to ensure that service providers processing personal data on its behalf are subject to appropriate confidentiality, security and data protection obligations.

11.3. Personal data shall not be sold to third parties by Nukaba Ltd.

11.4. Personal data shall be disclosed only to the extent reasonably necessary for the relevant lawful purpose.

12. SHOPIFY AND WEBSITE HOSTING

12.1. The Website is hosted through Shopify, which provides e-commerce infrastructure and associated technology services.

12.2. Shopify may process certain personal data in connection with Website hosting, customer transactions, security, technical operations and other services made available to Nukaba Ltd.

12.3. Such processing shall be governed by applicable contractual arrangements, relevant privacy notices and data protection legislation.

12.4. Customers may consult Shopify's applicable privacy documentation for further information concerning its processing activities.

13. INTERNATIONAL DATA TRANSFERS

13.1. In connection with Website hosting, payment processing and other technology services, personal data may be transferred to, accessed from or stored in jurisdictions outside the Republic of Mauritius.

13.2. Nukaba Ltd shall ensure that any such transfer complies with the applicable requirements of the Data Protection Act 2017, including the conditions and safeguards governing transfers of personal data outside Mauritius.

13.3. Where required, the Company shall implement appropriate contractual, technical or organisational safeguards to protect personal data transferred internationally.

14. DATA SECURITY AND RETENTION

14.1. Nukaba Ltd shall implement reasonable and appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, unlawful processing, alteration or disclosure.

14.2. Personal data shall be retained only for as long as reasonably necessary for the purposes for which it was collected, or for such longer period as may be required or permitted under applicable law.

14.3. Retention periods may depend on accounting obligations, tax requirements, contractual obligations, dispute resolution, fraud prevention and other legitimate legal purposes.

14.4. No electronic transmission or information storage system can be guaranteed to be entirely free from security risks. However, this acknowledgment shall not relieve the Company of its statutory data protection and security obligations.

15. THIRD-PARTY WEBSITES AND SERVICES

15.1. The Website may contain links or integrations connecting Customers to websites, payment platforms or services operated by independent third parties.

15.2. Such third-party services may be governed by their own terms and conditions and privacy policies.

15.3. Nukaba Ltd shall not be responsible for the independent acts or omissions of third-party operators to the extent permitted by applicable law, provided that this provision shall not exclude liability arising from the Company's own acts, omissions or statutory obligations.

16. CHILDREN'S PERSONAL DATA

16.1. The Website is intended for individuals who possess the legal capacity to enter into transactions in accordance with these Terms and Conditions.

16.2. Nukaba Ltd does not knowingly solicit personal data from children for purposes inconsistent with applicable data protection legislation.

16.3. Where the Company becomes aware that personal data relating to a child has been collected or processed unlawfully, it shall take appropriate steps in accordance with the Data Protection Act 2017.

17. ELECTRONIC CONTRACTS AND COMMUNICATIONS

17.1. The Customer acknowledges that orders, payment confirmations, contractual notices and other communications may be generated, transmitted, received and retained electronically.

17.2. Subject to the Electronic Transactions Act 2000 and other applicable legislation, an agreement concluded through electronic means may constitute a legally binding agreement.

17.3. Where the Website provides a clearly identified mechanism for acceptance of these Terms and Conditions, the Customer's affirmative acceptance may constitute evidence of their intention to enter into a contractual relationship with Nukaba Ltd.

17.4. Electronic records and signatures shall have the legal effect and evidential value recognised under applicable Mauritian law, subject to any statutory requirements or exceptions.

17.5. Nothing in this clause shall require a Customer to waive any mandatory legal right relating to the form, validity or enforceability of an agreement.

18. LIMITATION OF LIABILITY

18.1. To the fullest extent permitted by applicable law, Nukaba Ltd shall not be liable for indirect or consequential losses arising from circumstances beyond its reasonable control.

18.2. The Company shall not be responsible for interruptions attributable solely to external payment networks, telecommunications providers or independent technology services where such interruptions are not caused by a breach of its own legal or contractual obligations.

18.3. Nothing in these Terms and Conditions shall exclude or limit liability for fraud, wilful misconduct or any other liability which cannot lawfully be excluded or restricted.

18.4. The Customer's statutory rights and remedies shall remain unaffected.

19. AMENDMENTS TO THESE TERMS AND CONDITIONS

19.1. Nukaba Ltd reserves the right to amend these Terms and Conditions from time to time to reflect changes in applicable legislation, operational requirements, payment processing arrangements or business practices.

19.2. Any revised version shall be published on the Website with an updated effective date.

19.3. Unless otherwise required or permitted by law, amendments shall apply prospectively and shall not retrospectively alter the terms of orders already accepted.

20. GOVERNING LAW AND JURISDICTION

20.1. These Terms and Conditions, together with any dispute arising out of or in connection with the Website, the sale of products or payment transactions, shall be governed by the laws of the Republic of Mauritius.

20.2. Subject to any mandatory statutory provisions and applicable jurisdictional rules, the courts of competent jurisdiction in the Republic of Mauritius shall have jurisdiction over disputes arising under these Terms and Conditions.

20.3. Nothing in this clause shall deprive a Customer of any mandatory consumer protection right or remedy applicable to the relevant transaction.

21. SEVERABILITY AND ENTIRE AGREEMENT

21.1. If any provision of these Terms and Conditions is determined by a court of competent jurisdiction to be unlawful, invalid or unenforceable, such provision shall be severed to the extent necessary, without affecting the validity or enforceability of the remaining provisions.

21.2. These Terms and Conditions, together with the policies expressly incorporated by reference and the applicable order confirmation, shall constitute the contractual terms governing the relevant purchase, subject to applicable law.

22. CONTACT AND COMPLAINTS

22.1. Customers may contact Nukaba Ltd through the contact channels published on www.nukaba.com for enquiries relating to orders, payments, cancellations, refunds, personal data or complaints.

22.2. The Company shall endeavour to investigate and respond to complaints within a reasonable period, having regard to the nature of the complaint and any applicable statutory requirements.

22.3. Where a complaint concerns the processing of personal data, the Customer may also exercise any applicable right to lodge a complaint with the Data Protection Commissioner of Mauritius.

NUKABA LTD
www.nukaba.com

These Terms and Conditions are governed by the laws of the Republic of Mauritius.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@nukaba.com. You can find our other contact details on our contact information policy.