NUKABA LTD

GENERAL TERMS AND CONDITIONS OF SALE AND USE

Trading Name: Nukaba Boutique
Legal Entity: Nukaba Ltd
Website: www.nukaba.com
Email: info@nukaba.com
Business Address: Wellington Street, Trou d'Eau Douce, Mauritius
Contact Number: +230 5908 4619
Governing Law: Laws of the Republic of Mauritius
Effective Date: 10 November 2026

1. INTRODUCTION AND SCOPE

1.1. Nukaba Ltd, trading as Nukaba Boutique (hereinafter referred to as "Nukaba", the "Company", "we", "us" or "our"), operates the e-commerce website accessible at www.nukaba.com (hereinafter referred to as the "Website").

1.2. These General Terms and Conditions (hereinafter referred to as the "Terms") govern access to and use of the Website, the purchase of products, participation in promotional activities, and any related commercial transactions between Nukaba Ltd and its customers (hereinafter referred to as the "Customer", "you" or "your").

1.3. These Terms shall be read together with the Company's Privacy Policy, Payment Policy, Shipping Policy, Returns and Exchanges Policy, and any specific promotional conditions expressly communicated before the relevant transaction.

1.4. By placing an order and expressly accepting these Terms through the Website, the Customer acknowledges having read and understood the applicable contractual conditions and agrees to be bound by them.

1.5. These Terms shall be governed by the laws of the Republic of Mauritius, including the applicable provisions of the Mauritian Civil Code, consumer protection legislation, the Electronic Transactions Act 2000, the Data Protection Act 2017 and other relevant legislation, as amended.

1.6. Nothing in these Terms shall operate to exclude, restrict or otherwise prejudice any mandatory statutory right or remedy available to the Customer under applicable law.

2. CUSTOMER ELIGIBILITY AND OBLIGATIONS

2.1. Customers entering into purchase contracts through the Website must be at least eighteen (18) years of age or otherwise possess the legal capacity required to enter into a binding contract.

2.2. The Customer undertakes to provide true, accurate, complete and up-to-date information when creating an account, placing an order or communicating with the Company.

2.3. The Customer shall not use the Website for fraudulent, unlawful, misleading or otherwise unauthorised activities, including any activity that infringes the intellectual property rights of Nukaba Ltd or any third party.

2.4. Customers creating an account shall be responsible for maintaining the confidentiality of their login credentials and shall promptly notify Nukaba Ltd of any suspected unauthorised access.

2.5. Nukaba Ltd reserves the right to suspend or restrict access to the Website where reasonably necessary to address suspected fraud, security threats, unlawful activity or a material breach of these Terms.

2.6. Such suspension or restriction shall be exercised in accordance with applicable law and shall not affect any existing obligation of the Company to fulfil, cancel or refund an accepted order.

3. PRODUCTS, AVAILABILITY AND ORDER ACCEPTANCE

3.1. All products displayed on the Website are offered subject to availability, accurate product information and acceptance of the Customer's order by Nukaba Ltd.

3.2. The Company shall endeavour to provide accurate product descriptions, including relevant information concerning sizes, colours, materials, features and product availability.

3.3. Product photographs are intended to provide a reasonable visual representation of the merchandise. Minor differences in colour appearance may arise from screen settings, lighting and photographic conditions.

3.4. Such differences shall not relieve the Company of its obligations where a product is materially misdescribed, defective or otherwise fails to conform to applicable legal requirements.

3.5. Submission of an order constitutes an offer by the Customer to purchase the selected product(s). An automated order acknowledgement or confirmation email shall not constitute confirmation that payment has been received or successfully processed by Nukaba Ltd.

3.6. An order shall be deemed accepted upon express confirmation of acceptance by Nukaba Ltd following successful payment verification, or upon dispatch of the ordered product(s), whichever occurs first.

3.7. The Company may reject or cancel an order on reasonable grounds, including:

• Product unavailability;

• Failure of payment authorisation;

• Suspected fraud or unauthorised payment;

• Material errors in product pricing or description;

• Incomplete or inaccurate information preventing fulfilment;

• Circumstances rendering fulfilment unlawful or impossible.

3.8. Where an order is cancelled by Nukaba Ltd after payment has been received, the Customer shall be entitled to an appropriate refund in accordance with the Payment Policy and applicable law.

3.9. The Company reserves the right to decline orders intended for unauthorised wholesale distribution or commercial resale where the applicable restriction has been communicated before purchase.

4. PRODUCT PRICING AND TAXATION

4.1. Unless otherwise stated, all prices displayed on the Website shall be denominated in Mauritian Rupees (MUR/Rs).

4.2. Product prices and applicable delivery charges shall be communicated to the Customer before final order confirmation.

4.3. Nukaba Ltd is not currently registered for Value Added Tax (VAT) in the Republic of Mauritius. Accordingly, the Company does not charge or collect VAT on the sale of its products.

4.4. All prices displayed on the Website represent the applicable selling prices, exclusive of any separately disclosed delivery charges or other applicable fees. Should Nukaba Ltd become subject to VAT registration or other statutory tax obligations, the Company shall comply with the applicable provisions of the Value Added Tax Act and other relevant Mauritian legislation.

4.5. The Company reserves the right to revise product prices prospectively without prior individual notification. However, such revisions shall not affect the agreed price of an order already accepted, except as otherwise permitted by law or agreed with the Customer.

4.6. In the event of a manifest pricing error, the Company may notify the Customer and offer the option to proceed at the corrected price or cancel the order with a refund of any payment received.

4.7. For international deliveries, customs duties, import taxes and other charges imposed by the destination jurisdiction may be payable by the Customer, provided such responsibility has been disclosed before purchase and is consistent with the applicable delivery arrangement.

5. PAYMENT AND ORDER PROCESSING

5.1. Payment for products shall be made using the payment methods made available by Nukaba Ltd at checkout or otherwise expressly accepted by the Company.

5.2. Online payments may be processed through independent third-party payment gateways and financial institutions.

5.3. The Company shall not be obliged to dispatch products until the applicable payment has been authorised and confirmed, except where another payment arrangement has been expressly agreed.

5.4. Where a Customer selects a payment method requiring subsequent payment confirmation, including bank transfer or another approved manual payment method, payment must be completed within twenty-four (24) hours following order submission, unless a different deadline is expressly communicated by Nukaba Ltd.

5.5. Product(s) ordered through an approved manual payment method shall be reserved for a maximum period of twenty-four (24) hours from the time the order is placed. Should payment not be received and verified within this period, Nukaba Ltd reserves the right to automatically cancel the unpaid order and release the reserved product(s) for sale without further notice to the Customer.

5.6. Any payment received after the expiry of the twenty-four (24) hour reservation period and cancellation of the order shall be reviewed by Nukaba Ltd. Where the order cannot be reinstated due to product unavailability or other legitimate reasons, the payment shall be refunded in accordance with the Company's Payment Policy.

5.7. Following successful payment and order acceptance, Nukaba Ltd shall endeavour to process the order within twenty-four (24) hours on working days, subject to product availability and operational circumstances.

5.8. All payments, cancellations and refunds shall be governed by the Company's separate Payment Policy, which forms part of these Terms.

6. ORDER CANCELLATIONS AND REFUNDS

6.1. Customers wishing to cancel an order shall contact Nukaba Ltd at info@nukaba.com as soon as reasonably practicable.

6.2. Where an order has not yet been dispatched, the Company may accept a voluntary cancellation request, subject to the nature of the order, any disclosed special-order commitments and applicable law.

6.3. Once an order has been accepted and prepared for dispatch, cancellation for a change of mind shall not be automatically guaranteed, except where required by applicable law.

6.4. Where Nukaba Ltd is unable to fulfil an accepted order because of product unavailability or another circumstance attributable to the Company, the Customer shall be offered an appropriate refund or, where mutually agreed, an alternative product or credit note.

6.5. A credit note shall not be imposed as the exclusive remedy where the Customer is legally entitled to a monetary refund.

6.6. Refunds approved by Nukaba Ltd shall ordinarily be initiated within four (4) to five (5) working days following confirmation of the refund, subject to any shorter period required by law.

6.7. Refunds shall ordinarily be processed through the original payment method. The time required for funds to be credited may depend on the Customer's bank or payment service provider.

6.8. Nothing in this section shall exclude any statutory remedy available in respect of defective, incorrect, misdescribed or non-conforming goods.

7. RETURNS AND EXCHANGES

7.1. Nukaba Ltd does not generally accept returns or provide monetary refunds solely because a Customer has changed their mind after purchasing a product, except where otherwise agreed or required by applicable law.

7.2. As a discretionary commercial service, the Company may permit exchanges of eligible products, subject to the conditions set out below.

7.3. Customers requesting a discretionary exchange shall notify Nukaba Ltd in writing within twenty-four (24) hours following delivery of the product.

7.4. Subject to the conditions of this Policy, eligible products may be exchanged within fourteen (14) calendar days commencing from the date of delivery to the Customer.

7.4.1. The Customer shall provide proof of purchase and, where reasonably requested, evidence of the delivery date.

7.4.2. The fourteen (14) day exchange period constitutes a discretionary commercial benefit offered by Nukaba Ltd and shall not restrict any mandatory statutory right or remedy relating to defective, incorrect or non-conforming merchandise.

7.5. Products submitted for discretionary exchange must:

• Remain unused, unworn and unwashed;

• Retain their original clothing tags and labels;

• Be free from stains, perfume, cigarette odours and other damage;

• Be returned with their original packaging where reasonably practicable;

• Be accompanied by proof of purchase or the relevant order reference.

7.6. For hygiene and health protection reasons, discretionary exchanges of swimwear, lingerie, intimate apparel, jewellery, accessories and footwear may be refused where the applicable restriction was disclosed before purchase.

7.7. The restrictions in clause 7.6 shall not exclude statutory rights concerning defective, misdescribed or non-conforming products.

7.8. Discretionary exchanges shall be permitted for products of equal or higher value, subject to stock availability.

7.9. Where the replacement product is more expensive than the original product, the Customer shall pay the difference before the exchange is completed.

7.10. Additional delivery or collection charges associated with a voluntary exchange shall ordinarily be borne by the Customer, provided that such charges were communicated beforehand.

7.11. Where a return or exchange is required because of an error attributable to Nukaba Ltd or a defect for which the Company is legally responsible, the allocation of reasonable return costs shall be determined in accordance with applicable law.

8. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

8.1. Nukaba Ltd shall endeavour to inspect merchandise before dispatch to ensure that products correspond to the relevant order and are in satisfactory condition.

8.2. Customers receiving damaged, defective, incorrect or materially misdescribed products are encouraged to notify the Company promptly at info@nukaba.com, providing the order reference and, where available, photographs of the issue.

8.3. The Company may request reasonable supporting information and may arrange for the product to be inspected before determining the appropriate remedy.

8.4. Where a product is found to be defective, incorrect or otherwise non-conforming, Nukaba Ltd shall provide the remedy required by applicable law, which may include repair, replacement, refund or another legally available remedy, as appropriate.

8.5. Failure to report a defect within the voluntary exchange notification period shall not, by itself, extinguish any mandatory statutory right or remedy.

8.6. The Company reserves the right to reject claims arising solely from misuse, accidental damage, unauthorised alterations or normal wear and tear, provided that such rejection is supported by the relevant circumstances and applicable law.

9. PRE-ORDER AND ON-DEMAND SERVICES

9.1. Nukaba Ltd offers a Pre-Order and On-Demand Service allowing Customers to purchase selected products that are not immediately available in local stock.

9.2. Pre-orders may depend on third-party suppliers, international transportation, customs clearance, foreign exchange rates and other operational factors.

9.3. The estimated delivery period for pre-order merchandise shall ordinarily be between two (2) and four (4) weeks, unless another estimated period is communicated before order confirmation.

9.4. The Customer acknowledges that estimated delivery periods may be affected by circumstances beyond the Company's reasonable control.

9.5. Nukaba Ltd shall inform the Customer within a reasonable period of any material delay affecting the expected delivery date.

9.6. Prices quoted for pre-order merchandise may be revised before the Customer accepts the final quotation or before an order is accepted by Nukaba Ltd.

9.7. Once an order has been accepted at an agreed price, the Company shall not unilaterally increase the price without the Customer's agreement, except where otherwise permitted by applicable law.

9.8. Where an additional charge becomes necessary before fulfilment, the Company shall seek the Customer's express agreement. If agreement cannot be reached, the order may be cancelled and any payment received shall be refunded where required by law.

9.9. Due to the nature of specially sourced merchandise, voluntary cancellations or exchanges for change of mind may be restricted after an accepted pre-order has been submitted to the supplier, provided that such restrictions were disclosed before purchase and are legally permissible.

9.10. No provision of this section shall exclude the Customer's rights where the Company fails to deliver the product, supplies defective or non-conforming merchandise, or otherwise breaches a mandatory legal obligation.

9.11. Where a material delay occurs, the Company and Customer may agree to a revised delivery date. Where continued delay constitutes a breach entitling the Customer to terminate the contract under applicable law, the Customer shall retain the corresponding legal remedies.

10. DELIVERY AND COLLECTION

10.1. Nukaba Ltd shall arrange delivery or collection in accordance with the delivery method selected by the Customer and the Company's Shipping Policy.

10.2. Applicable delivery fees and estimated delivery periods shall be disclosed before the order is finalised.

10.3. Customers shall be responsible for providing accurate delivery information and reasonable assistance necessary to facilitate delivery.

10.4. Where delivery cannot be completed because of inaccurate information supplied by the Customer or the Customer's failure to comply with reasonable delivery arrangements, additional delivery charges may apply, provided such charges are reasonable and communicated beforehand.

10.5. Nukaba Ltd shall remain responsible for its own contractual obligations relating to delivery, subject to applicable law.

10.6. Customers requesting a voluntary exchange may return eligible products by post to:

Nukaba Ltd
Wellington Street
Trou d'Eau Douce
Mauritius
Tel: +230 5908 4619

10.7. Alternatively, where available, Customers may request a home collection or exchange service, subject to the applicable service fees and arrangements.

10.8. Returned products must be securely packaged to minimise damage during transportation.

11. WEBSITE OWNERSHIP AND INTELLECTUAL PROPERTY

11.1. All materials appearing on the Website, including but not limited to text, photographs, product images, graphics, logos, trademarks, designs, videos, software, advertising materials and Website layout (collectively referred to as the "Content"), are owned by or licensed to Nukaba Ltd or the relevant rights holders.

11.2. Such Content may be protected by applicable Mauritian intellectual property legislation, including the Copyright Act 2014, together with relevant international intellectual property obligations.

11.3. No provision of these Terms shall confer upon the Customer any ownership interest in the Company's intellectual property.

11.4. Nukaba Ltd grants Customers a limited, non-exclusive, non-transferable and revocable permission to access and use the Website for lawful personal shopping purposes.

11.5. Reproduction, modification, commercial distribution, unauthorised publication or exploitation of the Website Content without the prior written authorisation of the relevant rights holder is prohibited, except where permitted by law.

11.6. The Company reserves the right to take appropriate legal action in respect of infringement of its intellectual property rights.

12. CUSTOMER REVIEWS AND USER-GENERATED CONTENT

12.1. Customers may voluntarily submit product reviews, photographs, testimonials, comments or other content through the Website or the Company's official communication channels.

12.2. The Customer warrants that any content submitted does not knowingly infringe the rights of third parties or violate applicable law.

12.3. Where a Customer expressly authorises Nukaba Ltd to publish submitted content for marketing or promotional purposes, the Customer grants the Company a non-exclusive, royalty-free licence to reproduce and display such content for the agreed purposes, subject to applicable law and the scope of the authorisation.

12.4. Submission of a review, photograph or message shall not automatically constitute unrestricted consent for its commercial exploitation.

12.5. The Company shall process personal data appearing in user-generated content in accordance with its Privacy Policy and applicable data protection legislation.

12.6. Nukaba Ltd may moderate or remove content that is unlawful, fraudulent, defamatory, misleading or otherwise in breach of these Terms, subject to applicable law.

13. PRIVACY AND MARKETING COMMUNICATIONS

13.1. Nukaba Ltd shall collect, process, store and disclose personal data in accordance with the Data Protection Act 2017, as amended, and the Company's Privacy Policy.

13.2. Personal data provided by Customers may be processed for purposes reasonably necessary for the performance of contractual obligations, including order confirmation, payment processing, delivery arrangements, customer service, fraud prevention and compliance with applicable legal obligations.

13.3. Subject to applicable data protection requirements, Nukaba Ltd may communicate promotional offers, product announcements, loyalty programme information and marketing campaigns through electronic mail, WhatsApp, SMS or other authorised communication channels where a valid lawful basis exists.

13.4. The Company provides Customers with mechanisms to opt out of promotional communications through its email marketing, WhatsApp and SMS communication services.

13.5. Customers may withdraw consent, where consent is the applicable lawful basis, or exercise their right to object to the processing of personal data for direct marketing purposes at any time.

13.6. Upon receipt of a valid opt-out or objection request, Nukaba Ltd shall cease the relevant direct marketing communications and take appropriate steps to update its marketing records in accordance with applicable law.

13.7. Withdrawal of marketing consent or objection to direct marketing shall not prevent the Company from sending essential transactional communications relating to an existing order, payment, delivery, refund or other legitimate contractual obligation.

13.8. Customers may also submit requests concerning their personal data or marketing preferences by contacting info@nukaba.com.

14. ELECTRONIC CONTRACTS, SIGNATURES AND AUTOMATED TRANSACTIONS

14.1. These Terms and Conditions shall be interpreted in accordance with the Electronic Transactions Act 2000, as amended by the Electronic Transactions (Amendment) Act 2026 (Act No. 5 of 2026), and any other applicable legislation of the Republic of Mauritius.

14.2. Subject to applicable statutory requirements, an electronic contract, record or communication shall not be denied legal effect, validity or enforceability solely on the grounds that it has been created, transmitted, received or stored electronically.

14.3. By affirmatively accepting these Terms and Conditions through the Website and submitting an order, the Customer indicates their intention to enter into a contractual transaction with Nukaba Ltd, subject to the Company's order acceptance procedures.

14.4. Where an electronic signature is required, the method employed shall comply with applicable statutory requirements concerning identification of the signatory, indication of the signatory's intention and the reliability or effectiveness of the method in the circumstances.

14.5. The Customer acknowledges that certain transactions conducted through the Website may be initiated, processed or confirmed through automated electronic systems, including e-commerce checkout functions, order confirmation systems and third-party payment processing platforms.

14.6. Contracts formed through automated electronic systems may have legal validity and effect in accordance with the applicable provisions of the Electronic Transactions Act, as amended.

14.7. Nukaba Ltd may maintain electronic records of orders, payment confirmations, contractual acceptances, transaction dates and related communications for legitimate commercial, accounting, security and legal purposes, subject to applicable retention and data protection requirements.

14.8. Nothing contained herein shall constitute a waiver of any mandatory legal right or statutory requirement concerning the validity, enforceability, attribution or evidential recognition of electronic records, signatures or contracts.

15. LIMITATION OF LIABILITY

15.1. Nukaba Ltd shall exercise reasonable care in operating the Website and fulfilling its contractual obligations.

15.2. The Company does not guarantee that access to the Website will be uninterrupted or entirely free from technical errors, security risks or temporary service disruptions.

15.3. To the extent permitted by applicable law, Nukaba Ltd shall not be liable for indirect or consequential losses arising from events beyond its reasonable control.

15.4. The Company shall not be responsible for failures attributable exclusively to independent third-party services where such failures do not result from a breach of its own legal or contractual obligations.

15.5. Nothing in these Terms shall exclude or restrict liability for fraud, wilful misconduct, or any other liability which cannot lawfully be excluded or restricted.

15.6. All mandatory consumer rights and statutory remedies shall remain unaffected.

16. THIRD-PARTY WEBSITES AND SERVICES

16.1. The Website may contain links to websites, social media platforms, payment processors or other services operated by independent third parties.

16.2. Such services may be subject to their own contractual terms, privacy notices and operating conditions.

16.3. The inclusion of a third-party link shall not automatically constitute endorsement by Nukaba Ltd.

16.4. The Company shall not be responsible for independent third-party content or services to the extent permitted by applicable law, without prejudice to any liability arising from its own acts or omissions.

17. SOCIAL MEDIA CONTESTS, COMPETITIONS AND PROMOTIONAL GIVEAWAYS

17.1. Nukaba Ltd may organise promotional competitions, social media contests and giveaways for the purpose of customer engagement, brand promotion and commercial marketing.

17.2. Unless otherwise expressly stated, prizes offered by Nukaba Ltd shall consist of merchandise, accessories, promotional products, gift vouchers or other non-cash items (hereinafter referred to as "Promotional Prizes").

17.3. Promotional Prizes shall not be redeemable for cash and shall not constitute cash payments, except where otherwise required by applicable law.

17.4. Participation in any promotional activity shall be subject to the eligibility requirements, participation conditions, selection method and prize details communicated in the relevant promotional announcement.

17.5. Where a promotional competition or giveaway falls within the scope of the Gambling Regulatory Authority Act 2007 or any other applicable regulatory framework, Nukaba Ltd shall comply with the relevant legal requirements, including obtaining any licence, authorisation or approval required before conducting the activity.

17.6. The award of non-cash prizes shall not, by itself, be interpreted as exempting a promotional activity from applicable regulatory requirements.

17.7. Winners shall be selected in accordance with the method disclosed in the relevant promotion. Where a random selection mechanism is used, the Company shall ensure that the activity is legally permissible and that any required regulatory authorisation has been obtained.

17.8. Unless otherwise specified, selected winners shall have seven (7) calendar days from the date of notification to claim their prize.

17.9. Promotional Prizes shall ordinarily remain available for redemption for three (3) months following notification or issuance, unless a different period has been expressly communicated.

17.10. Where a winner fails to claim a prize within the prescribed period, Nukaba Ltd may select an alternative eligible winner in accordance with the published rules of the promotion.

17.11. Nukaba Ltd reserves the right to amend, suspend or cancel a promotional activity where reasonably necessary due to fraud, technical malfunction, regulatory requirements or other legitimate circumstances, subject to applicable law.

17.12. The publication or commercial use of participants' photographs, likenesses or personal information shall be subject to applicable data protection requirements and any necessary consent or authorisation.

17.13. Participation in a promotional competition shall not automatically constitute unrestricted consent to receive direct marketing communications.

18. NU LOYALTY PROGRAMME

18.1. Nukaba Ltd may operate a customer loyalty programme known as the "Nu Loyalty Programme", available to eligible registered members.

18.2. Under the Programme, eligible purchases may generate loyalty points referred to as "Crowns".

18.3. Unless otherwise specified in the applicable Programme rules, every one Mauritian Rupee (Rs 1) spent on an eligible purchase shall entitle the member to one (1) Crown.

18.4. Crowns may be redeemed for discounts, vouchers or other rewards in accordance with the conversion rates, eligibility requirements and redemption conditions published by Nukaba Ltd.

18.5. Crowns shall not constitute legal tender, electronic money or a deposit and shall have no independent monetary value outside the Programme.

18.6. The Company may correct Crowns credited in error, duplicated, obtained fraudulently or awarded in connection with a subsequently cancelled or refunded transaction.

18.7. Nukaba Ltd may amend or discontinue the Programme for legitimate commercial or operational reasons, subject to reasonable notice where practicable and applicable law.

18.8. Any expiry period, redemption restriction or material change affecting accrued Crowns shall be communicated clearly to members.

18.9. The Company shall not arbitrarily remove legitimately accrued Crowns in a manner contrary to the published Programme conditions or applicable law.

19. PROMOTIONS, DISCOUNTS AND SALES

19.1. Nukaba Ltd may conduct promotional campaigns, seasonal sales, special offers, clearance events and discount programmes through its Website, physical premises or authorised marketing channels.

19.2. Promotional offers shall be subject to the eligibility criteria, validity periods, product exclusions and other conditions communicated in the relevant offer.

19.3. Unless expressly stated otherwise, promotional discounts shall not apply to delivery or shipping charges.

19.4. Promotional vouchers and discount codes shall not be redeemable for cash unless expressly stated or required by applicable law.

19.5. Nukaba Ltd reserves the right to refuse the application of expired, invalid, duplicated, fraudulently obtained or otherwise ineligible promotional codes.

19.6. The Company may amend or withdraw promotional offers prospectively, subject to applicable law and without retrospectively depriving Customers of benefits already validly acquired under an accepted transaction.

19.7. Products purchased during promotional sales or clearance events shall not ordinarily qualify for discretionary exchanges or refunds solely on the grounds of a change of mind, where such restrictions have been disclosed before purchase.

19.8. Promotional or discounted products shall remain subject to all applicable statutory protections concerning defective, incorrect or non-conforming goods.

19.9. Where a promotional transaction is cancelled by Nukaba Ltd, any applicable refund shall be calculated by reference to the amount actually paid by the Customer, subject to applicable law.

20. GIFT VOUCHERS AND CREDIT NOTES

20.1. Nukaba Ltd may issue gift vouchers, promotional vouchers or credit notes subject to the conditions communicated at the time of issuance.

20.2. Each voucher or credit note shall specify, where applicable, its value, validity period, redemption conditions and any restrictions on eligible purchases.

20.3. Unless otherwise stated or required by law, promotional vouchers shall not be transferable or redeemable for cash.

20.4. A credit note shall not be imposed in substitution for a monetary refund where the Customer is legally entitled to such refund.

20.5. Nukaba Ltd reserves the right to refuse vouchers that are expired, invalid, altered or fraudulently obtained, subject to the original terms of issuance and applicable law.

21. COMPLAINTS AND DISPUTE RESOLUTION

21.1. Customers wishing to raise a complaint concerning the Website, products, payments, delivery or any other transaction are encouraged to contact Nukaba Ltd at info@nukaba.com.

21.2. The Company shall endeavour to investigate complaints in good faith and seek an appropriate resolution within a reasonable period.

21.3. Where a dispute cannot be resolved amicably, either party may pursue the remedies available under applicable Mauritian law.

21.4. Any agreement to submit a dispute to mediation or arbitration shall be subject to the applicable legal requirements and shall not unlawfully restrict the Customer's access to competent courts or statutory remedies.

21.5. No provision of these Terms shall require a Customer to waive mandatory legal rights or remedies as a condition of purchasing products from Nukaba Ltd.

22. GOVERNING LAW AND JURISDICTION

22.1. These Terms and any contractual dispute arising from the Website, the sale of products or associated commercial transactions shall be governed by the laws of the Republic of Mauritius.

22.2. Subject to applicable mandatory jurisdictional provisions, the courts of competent jurisdiction in Mauritius shall have jurisdiction over disputes arising under these Terms.

22.3. Nothing in this section shall deprive a Customer of any mandatory protection or remedy available under applicable law.

23. AMENDMENTS TO THESE TERMS

23.1. Nukaba Ltd reserves the right to amend these Terms from time to time to reflect changes in legislation, business operations, products, payment arrangements or commercial practices.

23.2. Revised Terms shall be published on the Website together with an updated effective date.

23.3. Unless otherwise permitted or required by law, amendments shall apply prospectively and shall not retrospectively alter the conditions of orders already accepted.

24. SEVERABILITY AND ENTIRE AGREEMENT

24.1. Where any provision of these Terms is held by a court of competent jurisdiction to be invalid, unlawful or unenforceable, such provision shall be severed to the extent necessary without affecting the validity of the remaining provisions.

24.2. These Terms, together with the applicable policies expressly incorporated by reference and the relevant order confirmation, shall constitute the contractual terms governing the transaction, subject to applicable law.

24.3. Failure by Nukaba Ltd to exercise a contractual right on any occasion shall not, by itself, constitute a waiver of that right.

25. CONTACT INFORMATION

For any questions, complaints, cancellation requests, exchange enquiries or matters relating to these Terms, Customers may contact:

NUKABA LTD
Trading as Nukaba Boutique
Wellington Street, Trou d'Eau Douce, Mauritius
Email: info@nukaba.com
Telephone: +230 5908 4619
Website: www.nukaba.com

END OF GENERAL TERMS AND CONDITIONS

These Terms and Conditions are governed by the laws of the Republic of Mauritius and are subject to all applicable mandatory statutory requirements.